Infor CRM Review 2026 (Formerly Epiphany): Features & Verdict
Epiphany was a pioneering CRM and marketing automation suite that became part of Infor's customer experience (CX) lineup. Here's an updated 2026 look at where it stands and what to consider.
What Is Infor CRM (Formerly Epiphany)?
Epiphany's marketing, sales, and service capabilities were absorbed into Infor's CRM and customer experience solutions. Today, Infor offers enterprise CRM and CX tools aimed at larger organizations, often tied into Infor's broader ERP ecosystem.
Key Capabilities
- Sales force automation and pipeline management.
- Marketing automation and campaign management.
- Customer service and case management.
- Analytics and integration with Infor ERP.
Who Is It For - and Alternatives
Infor's CRM/CX suite suits larger enterprises already invested in Infor's ecosystem. Small and mid-size businesses will usually be better served by modern, easier-to-adopt CRMs. For alternatives, see our reviews of Salesforce and ACT! CRM, plus our guide to CRM software.
Frequently Asked Questions
What happened to Epiphany CRM?
Epiphany's CRM and marketing automation capabilities were absorbed into Infor's broader CRM and customer experience (CX) product lineup.
Who should use Infor CRM in 2026?
Infor CRM/CX is best for larger enterprises already using Infor's ERP ecosystem. Smaller businesses usually fit better with modern, standalone CRMs.
What are good alternatives to Infor CRM?
For most businesses, Salesforce, HubSpot, and ACT! are easier-to-adopt alternatives, depending on company size and needs.