TrustFax Review
TrustFax 2025 Critical Update: Service Discontinued for New Users
Important Notice: As of 2025, TrustFax is no longer accepting new customers following its merger with eFax. The service, now owned by J2 Global, continues to operate exclusively for existing subscribers. If you're looking for a new online fax solution, we recommend exploring the alternatives listed at the end of this review.
TrustFax was once a prominent player in the online fax service market, offering digital faxing solutions for businesses and individuals. However, significant changes have occurred that affect both current users and potential customers seeking reliable fax services in 2025.
Current Status of TrustFax in 2025
Following its acquisition by J2 Global and subsequent merger with eFax, TrustFax has undergone substantial operational changes. The service has ceased onboarding new customers, focusing solely on maintaining services for existing subscribers. This transition has created uncertainty for users who relied on TrustFax for their business communications.
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Existing TrustFax customers continue to have access to their accounts and can utilize the service's core features. However, the merger has introduced several limitations and changes that have affected user experience and satisfaction levels.
TrustFax Pricing Structure for Existing Users
Current TrustFax subscribers have two pricing options available:
- Monthly Plan: $12.99 per month
- Annual Plan: $129.90 per year (equivalent to $10.83 per month)
Both plans include the same feature set and limitations:
- 300 pages included per billing cycle
- Unlimited cloud storage for fax documents
- Access to local and toll-free fax numbers
- International faxing to 200+ destinations
- Basic customer support during business hours
The annual plan offers modest savings of approximately $26 per year compared to monthly billing, making it the more economical choice for long-term users.
Key Features Available to Current Users
Electronic Signature Integration
TrustFax provides built-in eSigning capabilities, allowing users to digitally sign documents before faxing them. This feature streamlines document workflows and eliminates the need for printing, signing, and scanning physical documents. The digital signature functionality meets basic business requirements but lacks advanced authentication features found in dedicated e-signature platforms.
Microsoft Office Integration
The service offers seamless integration with Microsoft Office applications, enabling users to send faxes directly from Word, Excel, and PowerPoint. This integration simplifies the faxing process for businesses heavily invested in the Microsoft ecosystem. Users can access fax functionality through familiar Office interfaces without switching between applications.
International Faxing Capabilities
TrustFax supports faxing to over 200 international destinations, making it suitable for businesses with global operations. International fax rates vary by destination and are charged separately from the base plan. The extensive coverage includes major business markets across North America, Europe, Asia, and other regions.
Local and Toll-Free Number Options
Subscribers can choose from local area codes or toll-free numbers for their fax line. This flexibility allows businesses to maintain a professional presence in specific geographic markets or provide customers with free fax access through toll-free numbers.
Significant Limitations and Drawbacks
No Mobile Application
One of TrustFax's most significant limitations is the absence of dedicated mobile applications for iOS or Android devices. In an increasingly mobile-first business environment, this restriction forces users to rely on web browsers for mobile access, creating usability challenges and limiting functionality on smartphones and tablets.
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File Size Restrictions
TrustFax imposes a strict 10MB file size limit per fax transmission. This constraint can be problematic for businesses that frequently send detailed documents, high-resolution images, or multi-page contracts. Users must often compress files or split large documents into multiple transmissions, adding complexity to the faxing process.
Expensive Overage Charges
Once users exceed their 300-page monthly allowance, TrustFax charges $0.10 per additional page. For businesses with high-volume faxing needs, these overage fees can quickly accumulate, making the service expensive compared to competitors offering unlimited plans or higher page allowances.
Limited Customer Support Hours
Customer support is available only Monday through Friday, 8 AM to 5 PM PST. This limited availability creates challenges for businesses operating outside these hours or requiring weekend support. The restricted support window is particularly problematic for urgent faxing issues that arise during off-hours.
Customer Experience and Support Issues
Since the eFax merger, TrustFax users have reported significant deterioration in customer service quality. Common complaints include:
- Difficulty reaching human representatives
- Long wait times for support responses
- Reduced service quality and reliability
- Limited technical support capabilities
- Confusion regarding billing and account management
These service issues have led many existing customers to seek alternative fax solutions, despite the inconvenience of switching providers and potentially changing fax numbers.
Comparison with Leading Alternatives
| Service | Monthly Price | Pages Included | Mobile App | File Size Limit | New Customers |
|---|---|---|---|---|---|
| TrustFax | $12.99 | 300 | No | 10MB | No |
| iFax | $8.99 | 1,000 | Yes | 25MB | Yes |
| CocoFax | $9.99 | 300 | Yes | 20MB | Yes |
| Documo | $7.99 | 500 | Yes | 30MB | Yes |
| Fax.Plus | $9.99 | 100 | Yes | 50MB | Yes |
Recommended Alternatives for 2025
iFax - Best Overall Alternative
With over 5 million users worldwide, iFax offers superior value compared to TrustFax. At $8.99 per month, users receive 1,000 pages, mobile applications, and a 25MB file size limit. The service provides 24/7 customer support and accepts new customers, making it an excellent replacement for TrustFax users.
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CocoFax - HIPAA Compliant Option
CocoFax specializes in healthcare and legal industries requiring HIPAA compliance. Priced at $9.99 monthly, it offers the same 300-page allowance as TrustFax but includes mobile apps and better customer support. The HIPAA compliance makes it ideal for medical practices and legal firms.
Documo - Budget-Friendly Choice
Documo provides excellent value at $7.99 per month with 500 pages included. The service offers modern mobile applications, a 30MB file size limit, and responsive customer support. It's particularly suitable for small businesses seeking cost-effective fax solutions.
Fax.Plus - Feature-Rich Platform
Despite offering fewer pages (100 per month), Fax.Plus compensates with a generous 50MB file size limit and advanced features. The service integrates with popular cloud storage platforms and offers robust API capabilities for businesses requiring custom integrations.
Migration Considerations for TrustFax Users
Current TrustFax subscribers considering migration should evaluate several factors:
- Fax Number Portability: Most alternative services cannot port existing TrustFax numbers
- Document Archives: Export important fax documents before canceling TrustFax
- Business Continuity: Plan migration timing to minimize service disruption
- Feature Requirements: Identify essential features needed in a new service
- Cost Analysis: Compare total costs including setup fees and overage charges
Future Outlook for TrustFax
Given J2 Global's focus on consolidating services under the eFax brand, TrustFax's long-term viability remains uncertain. The company has not announced plans to reopen customer registration or invest in platform improvements. Existing users should prepare for potential service changes or discontinuation.
The lack of mobile applications and limited support hours suggest minimal ongoing development investment. Users requiring modern fax solutions with active development and feature updates should strongly consider migrating to alternative platforms.
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Frequently Asked Questions
Can I still sign up for TrustFax in 2025?
No, TrustFax is no longer accepting new customers following its merger with eFax. Only existing subscribers can continue using the service.
What happens if I'm currently a TrustFax customer?
Existing customers can continue using TrustFax with current pricing and features. However, you may experience reduced customer support quality and limited service improvements.
Can I port my TrustFax number to another service?
Unfortunately, most fax services cannot port TrustFax numbers due to technical limitations and the merger with eFax. You'll likely need to obtain a new fax number when switching providers.
How do TrustFax's prices compare to competitors?
At $12.99 monthly, TrustFax is more expensive than most alternatives. Services like iFax ($8.99) and Documo ($7.99) offer better value with more features and higher page allowances.
Does TrustFax have a mobile app?
No, TrustFax does not offer mobile applications for iOS or Android. Users must access the service through web browsers on mobile devices.
What's the file size limit for TrustFax?
TrustFax limits file uploads to 10MB per transmission, which is restrictive compared to alternatives offering 20MB to 50MB limits.
Is TrustFax HIPAA compliant?
While TrustFax offers basic security features, it doesn't specifically advertise HIPAA compliance. Healthcare organizations should consider specialized services like CocoFax for guaranteed HIPAA compliance.
What are the overage charges for TrustFax?
TrustFax charges $0.10 per page beyond the 300-page monthly limit. These fees can become expensive for high-volume users.
When is customer support available?
TrustFax customer support operates Monday through Friday, 8 AM to 5 PM PST only. No weekend or evening support is available.
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Should I switch from TrustFax to another service?
Given the lack of new features, limited support, and higher costs, most users would benefit from switching to modern alternatives like iFax, CocoFax, or Documo that offer better value and ongoing development.