Ofcom fines Virgin Media £28 million for preventing customers from cancelling contracts between 2022 and 2024.

Ofcom fined Virgin Media £28M for blocking customer cancellations. The regulator said the telco encouraged staff to drop calls and put customers on hold unnecessarily.

• Clingy Virgin Media fined £28M for refusing to take the hint
• Virgin Media hit with £28 million fine for preventing customers from cancelling their contracts