In today’s digital age, technology is changing at a rapid pace and businesses need to catch up to stay relevant and profitable. It’s a “do or die” environment out there and companies want their employees to work at their maximum potential to grow the business. Sometimes, there could be certain technical problems that are beyond the reach of employees.
Here is where IT support comes in. By understanding some of the common issues that arise, you can be better prepared for them. Here are some of the most common IT issues that pop up in our daily work life and what you can do as an employee or manager to solve them.
1) Bad Network Security
Network security is of paramount importance in today’s digital age especially when IPs are concerned. You hear about organizations getting hacked every other day and it’s frightening to think that we are so vulnerable despite staying protected. It’s vital to follow company policies and let your IT support know immediately when you detect any suspicious activity.
2) Outdated technology
There is nothing more frustrating than having your system break down in the middle of your work and waiting for hours to get it fixed. It’s absolutely essential that you have the latest technology to work with to ensure high productivity. If you know that you are working on old technology, you need to request your IT support team to get it updated as soon as possible.
3) Hardware/Software Issues
This is one of the most common issues faced by employees in organizations. Sometimes you start the day realizing that either your software has run out of its license period or your RAM has stopped working to its full potential. Software issues can usually be identified pretty quickly but hardware issues are a whole another story. However, there are signs you can look for like your computer becoming slow gradually. If you start seeing red flags, immediately let your IT support team know so that they can quickly resolve it before it becomes an issue.
4) No Data Backup System
Imagine going to the office one day to find out that all the data on your computer is wiped out. It would make anyone want to pull all their hair out. Every company needs to have its data backed up and if your company doesn’t have a failsafe plan, then you need to request it to be done as soon as possible.
5) Network Downtime
Connectivity is an integral part of our daily lives. Unlike a decade ago, all of us are now connected to each other either through computers or smartphones. Internet and server access is an integral part of any company and is necessary to have. Whenever network issues pop up, make sure that you convey the problem immediately. If it’s happening again and again, you need to raise the concern to your manager to ensure that it gets solved properly.
An IT support team is as much an integral part of any company as employees and managers. The key to maintaining efficiency and productivity is to try and bring up the possible IT issues as soon as you get wind of them. By working in tandem with your IT support team, you can get any and all issues resolved and go about your work happily and peacefully.