Artificial Intelligence In The Travel Industry

Artificial Intelligence has been consolidated into various travel and tourism management areas, making lives more comfortable for travelers worldwide. For instance, there are some generally used applications of AI in airports these days, like facial recognition arrangements and airport security scanning tools.

Artificial Intelligence is a division of computer science where machines and computers affect human intelligence. In AI, devices are considered to think like humans and perform tasks that only humans can do. Furthermore, It leverages the problem-solving and decision-making capacities of human beings.

AI is a unique technology and a swiftly growing combination of profound knowledge, machine training, and expert styles. For instance, AI operations such as self-driving cars and space-exploring robots get from experience. In addition, there is continuing investigation on the applicability of more exceptional AI technologies like Generative Adversarial Networks and Edge AI in various industries.

Data Analytics To Identify Valuable Insights

A considerable amount of data is being created every second everywhere in the travel business. However, these data can be protected gems for travel companies if they can perform them efficiently and identify what has worked well for consumers. In addition, travel businesses leverage AI to distribute through these vast data sets swiftly and correctly, which would otherwise become a daunting job for humans alone.

Data Analysis in Dorchester Collection Hotel

The Dorchester Collection hotel has investigated customer feedback reviews, customer surveys, and online polls using its AI platform Metis to manage its overall execution. They have noticed the lack of loyalty to their hotels through the before-mentioned analysis. As a result, businesses can devise better solutions that meet customer requirements by recognizing such trends of clients.

Sentiment Review Through Social Media

Social media is entertaining to you, all the credit. Airlines and hotels are leveraging this technology linked with AI to recognize travelers’ opinions through social media and its relation to the traveler’s journey. For example, suppose a customer posts a particular flight obstacle on social media, revealing their disappointment. In that case, a listening tool will investigate it and communicate with the customer in real-time.

Room Mapping + Dynamic Price Tracking

Using AI for Room Mapping tracks dynamic prices for the same room across multiple suppliers. When adding AI to foretell dynamic values for a specific room, we get a precise idea of when and how long the price will continue the most affordable.

Smart Baggage Handling

Airports are selling millions of cases or bags each year. The airport IT expert SITA is providing the potential of AI for airport baggage checking systems. Airports can be wholly automated with robotics and AI in the prospect, and lost luggage will be taken actively. There are already completed AI solutions in airports with pilot schemes. For example, the Eindhoven Airport has successfully used Artificial Intelligence-powered luggage handling systems without baggage labels.

AI Assistants For Travel Booking

Artificial Intelligence assistants and Smart chatbots have now taken the position of travel agents providing commuters to book flights and convenience and hire vehicles online. In addition, these chatbots are expanded in social media websites like WhatsApp, Facebook messenger, Skype, and Viber to allow users a further personalized booking encounter.

Skyscanner Chatbot

When the Skyscanner chatbot is initiated on Facebook or Whatsapp, users can enter their destination to start the conversation with the bot. If you are unsure where to go, type ‘anywhere,’ and then the bot will give you suggestions, including the price for each destination handling real-time search inclinations.

Robots For Face-to-Face Customer Assistance

Robots are increasingly infiltrating customer assistance in the travel industry, circumventing the need for human agents. So passed are the days when you had to contemplate in a line to get information or find your entrance in a busy terminal. The idea is that some modern airports and hotels have now manipulated robots to support you in the before-mentioned situations.

AI-Driven Applications For Flight Forecasting

Imagine an innovative technology that helps you find the best flight price at the right time and grants you a heads up on scheduled flight costs. Some firms have made that valuable feature a reality by injecting AI-driven intelligent price prediction utilization into the business. Hopper is an instance of such an administration used by travelers to get that convenience.

Hopper is based on machine learning algorithms. It utilizes a flight database to foretell optimal hotel rates and flights while allowing users personalized suggestions about the most suitable time to schedule a flight. When a traveler traces a flight, it supervises whether they should purchase it now or wait for a more favorable price.

Robots and Voice Assistants

As the Covid-19 pandemic has kicked the travel industry hard, experts are viewing for more advanced contactless check-in and checkout methods and supporting the passengers with general interrogations. Therefore self-service can enhance the norm in the post-pandemic phase. Voice assistants were previously being used massively in ships, guest rooms, and airport security. With the current situation, the industry can anticipate the emergence of both robots and voice assistants.

Personalized Travel Outlining

Travel outlining is supposed to increase in the following years to grow mobile applications that provide personalized end-to-end travel planning. These applications may include new capabilities like tracking passenger health by integrating with wearable technologies and recommending safe travel zones.


The tour and tourism industry has witnessed a rush of AI applications on each color. In the above article, some popular applications of AI and how they operate have been discussed. There are potential ways travelers and travel companies can appropriate AI to make the journey productive and smooth while sustaining customer satisfaction at a greater level, be it by air or sea.