By
Jyoti Tejpal
Manages field operations in real-time Instant job scheduling Dispatch & tracking field crews Customer billing Feedback Works on tablet or phone Great configuration Integration support like QuickBooks and Sage Ranked No.1
Model-driven Design Real-time Operation Intelligent Automation of electrical power systems Core modeling tools Quickly Easily Create Configure Customize Manage electrical system model GIS views Unlimited buses and elements
Industry leading Service Software Dispatch Routing Work order tracking Maintenance schedules Customer call GPS Mobile Solution Customer Service Portal Real time synch Signature capture Field printing
Service Dispatch Software helps businesses to schedule field and service jobs, assign them to technicians, and to track the work status. It offer to assist field service managers to communicate with the field staff in real time. The software offers navigation assistance to assist field personnel get to the customer location. It permits access to customer information, like contract terms, service history , needed in the completion of the assigned tasks. It provides technicians update the job status once everyone completes the job work and sends a notification whenever a new job is added to the job roster. Specifically designed service dispatch software is integrated uniquely with business software to easily schedule tasks and new jobs. It gets the signal the moment they get booked, the dispatchers are well trained and are all adept in resolving issues, major conflicts and take ownership to make decisions. The field service dispatch software acts as an advantage for a number of organizations because the handy dashboard controls and integrates seamlessly with the business providing organizations big benefits.
Benefits of service dispatch software take in higher yield and create an environment which is look easy for the tough jobs. Should a person need to move job timings or schedules, or drag/drop – the procedure is greatly simplified one and with an user friendly interface.
Keep Your Dispatcher Within Reach
The client gets updated, recommended, profile viewed and emails sent and messages of all types are possible. It’s a click away to get the information which lands as wished for. User does not require to conduct briefings or de-brief since all the information and updates are accessed and viewed by all and nothing falls through the crack making your coordination with your team uptight!
Multiple Modes of Communication
Everyone can stay in touch with the technicians, managers or reporting line not only by phone calls but emails and SMS as well.
Stay in Sync with Demand and Supply
No matter how efficient your in-house tech team is or how well the dispatcher/field associate perform, communication barrier and delayed response often takes an ugly turn.
Advantages of Service Dispatch Software
Saves time and effort: Manually assigning work orders to field personnel is tedious. It matches work orders to the skills of technicians and ensures that all field personnel have optimal schedules.
Provides better visibility: Every manage faces challenges in tracking the location of their field staff. They are unsure if technicians are en route, on the job, or have already completed the job. Service dispatch software tracks the real-time location of field personnel and sends a notification.
Ensures service flexibility: Service requests need to be attended to quicker than others based on the level of urgency. Service dispatch software automatically recognizes them and reassigns the schedules of technicians to ensure when requests are added to the job pool. Work orders are serviced on priority.
Dispatch management: Automatically identifying and assigning technicians with the required skill set to open work orders. Provides calendars, charts, and maps to assisting with the planning and dispatching of field service personnel.
Scheduling: Automatically creating and managing the schedule of multiple technicians. Notifying technicians of next assignment or any change in the schedule.
Work order management: Records all details related to a work order, like name of the assigned technician, related photos or videos, details of the request, and miscellaneous notes. Categorizes work orders as completed, in progress, and recurring to help track work status.
Billing and invoicing: Providing customizable templates which need to create quotes and invoices. Integrates with accounting apps for reducing data entry efforts.
Routing: Providing traffic updates and navigating assistance to help technicians plan the shortest route to a service destination. It provides custom route-building capabilities so that technicians can enter the preferred route manually.
GPS tracking: Monitoring and tracking the location of technicians and provides real-time updates on the movement. Technicians can use feature to identify the exact client location.
Technician management: Managing technicians’ rosters by assigning service requests to technicians with the right skill set. It helps in ensuring the schedule of each technician is optimally planned.
Most products in the market are priced on a per user, per month basis and can be divided into three tiers based on their starting price. On-premise software charges a higher one-time license price, which usually covers installation charges.
Deployment options: Service dispatch software can be deployed on vendors’ cloud servers or users’ internal on-premise servers. Cloud-based applications have lower upfront costs. It can be accessed from any internet-connected device, and offer ease of scalability, but user data is hosted on third-party servers. With on-premise applications, users have complete ownership of the software, can store their data locally, and even set up additional data controls or restrictions, but they have to make a higher upfront hardware investment. Depending on your business size and budget, evaluate the benefits and drawbacks of each option and shortlist one accordingly.
Native mobile apps: Service dispatch software with mobile accessibility allows field personnel to check work order details and customer service history, update the job status, view changes in their work schedule, and connect with the head office even when they are on the move. Ensure that the software you select offers native mobile apps compatible with various mobile operating systems: Android, iOS, and Windows. Also check if the apps allow technicians to access work order information, such as customer address and equipment model details, in the offline mode.
Industry-specific apps: Many service dispatch software solutions offer features and templates tailored to specific industries, such as construction, manufacturing, or professional services. Decide whether you want a service dispatch solution that caters solely to your line of operation or one with more generic features.
Internet of things (IoT) increasing predictive maintenance functions: With a rise in the number of connected IoT devices, predictive maintenance service functions are also expected to increase. Companies can regularly monitor data from connected devices and inform customers about equipment that is likely to fail and needs maintenance or servicing.
Big data analytics offering customer insights: Service organizations collect large volumes of customer data. Big data analytics can help convert this data into insights that improve customer experience. Service dispatch software with analytics capabilities can help businesses improve their operations by analyzing and accurately matching technician competencies and behavior with customer expectations.
