By
Jyoti Tejpal
Restaurants Takeaways Delis Convenience stores & Cafes offer online collection/delivery services. Provides user friendly Ordering Individual/multi-store chains
Fully integrated Intuitive for restaurants bars night clubs quick service restaurant delivery Simple approach, Ease-of-use, Rock-solid Reliability, Great system
Smooth Crisp Clean Straightforward, Makes staff scheduling, Communication with Mobile access, Text alerts Message wall Document storage Job postings Shift notes
Restaurant Management Software automates the daily job flows in a restaurant. Features have basic business requirements, like accounting, customer contact information, and supplier data, and restaurant-specific requirements e.g., guest management, order management, kitchen management, & table reservations. The software also helps guest scheduling and inventory control. It integrates with point of sale (POS) tools to manage orders and billing processes.
Increases customer experience: A foundational pillar for the growth of the food industry is to increase the customer experience and build a good relationship with them. Modern restaurant management software increases the consumer experience by providing online table bookings, real-time visibility into table availability at the restaurant, and mobile payment.
Increases staff communication and coordination: With modern restaurant management software in place, waiters can automate with back-end and front-end staff, keeping everyone in sync. Waiters use handheld devices to communicate with kitchen staff about orders, which increases wait time. They can also transmit transaction information to the cashier for accurate billing.
Table management: Keeping track of staff to each table and coordinates the table service.
Billing and invoicing: Creating and managing monetary transactions, like bills and invoices for clients, suppliers, and customers.
Reservation management: Allowing online table booking from a web browser or an app. Helping and managing table reservations, resources, and staff based on the bookings received.
Inventory management: Tracking, managing, and controlling the quantity and supply of resources to maintain optimal levels of stock. Generating reports that detail food costs and present day costing of various items.
Kitchen management: Streamlining communication between staff and the kitchen. Performing a kitchen inventory audit based on orders received. Ensuring food quality, safety, and that all the equipment is working properly.
Menu management: Allowing real-time inventory monitoring and building a menu accordingly.
Most products available in the market are priced on a “per terminal/location/outlet, per month” basis and can be divided into the following three pricing tiers based on their starting price. A premium product is priced higher and have unique features like store-level reporting, CRM, e-menu browser, enterprise management, and menu management.
Scalability: Restaurant management software shouldn’t be a quick buy —keep in mind the long-term results and the future needs. User may plan to expand the restaurant into a chain or franchise in the future, which needs the software to be scalable and compatible. Some important features you’ll need to gear up are mobility, bandwidth, advanced analytics, and multi-branch.
Inventory control: Managing inventory and minimizing food waste, spoilage, and overproduction are major concerns of restaurant managers. Software helps in tracking inventory to prevent overstocking. Integrating an inventory management module can help you track real-time inventory depletion and generate automatic purchase orders.
Ordering and payment options: Restaurants are using ordering and payment features that employ new tech. Using handheld devices to take orders and mobile phones to make payments are two highly beneficial and useful upgrades. Mostly customers prefer table side order and bill signing, try to add these options.
Reporting capabilities: Data-driven software offers managers with clear visibility into the inventory, menus, guests, employees, and aspects of the restaurant. But it’s also critical to check the data and gain insights for decision-making. Try to add data mining, analytics, and reporting tools to user restaurant management software, which will help restaurant managers decrease costs and improve revenue.
AI is taking customer service to higher level: Restaurants is able to collect customer information and data, which can be analysed and decided accordingly to food trends and consumer habits. Artificial intelligence (AI) will play a bigger role in the food industry in the next few years. It can provide restaurants extract customer information, analyze it, and try to develop menus as per customer preferences. Use it to increase the customer experience and expectations, thereby, to enhance revenue and profits.
Mobile payments technology: Older payment methods are being replaced by new technologies. Enhancing the use of smartphones to increase convenience for many customers to use digital channels for payments. The estimated usage of mobile payments grew to 75%.
