Migration from Jira to Zendesk

Product Management Software

Working with data requires a lot of attention and patience. One little mistake can cause a lot of trouble straight out of the gate or later when you least expect it. Many platform holders, including Jira Service Desk, make it hard to move from their solutions. And that is not because they want to trap you in but rather that their system works differently and requires extra adjustments.

Often, you are tasked to adapt data, do multiple transfers, and in some cases, forfeit your records. All this can bog down your migration efforts and prolong your migration from Jira to Zendesk. However, what if you can avoid all of this? What if you can move your stuff in a hitch without sacrificing anything? This is where Help Desk Migration Service comes into play.

Moving Data Natively

Letís first explore the official, free means of migrating your data to Zendesk. Jira, or rather Atlassian is pretty open about their migration capabilities. You either write a custom script using the API or stick with files. And since describing how to write scripts isnít our forte, weíll cover the file method.

Jira Atlassian exporter

So, to start moving your stuff from Jira, youíll have to navigate to Jira Core, where you can locate Issues. Pick the ones youíd like to move and click on the Export button. This will cook an XML file that contains up to 1000 records. If you want to export move stuff, youíll have to create another export list where youíll be able to select records that didnít make the cut.

You technically can bypass the 1000 record limit but youíll have to move from the cloud to a server which is kind of a hassle and not worth the effort. Which means, letís take a look at the automated solution.

What is Help Desk Migration?

Help Desk Migration is a dedicated help and service desk migration solution that you can use to not only save time on migration but ensure record integrity and accuracy. The solution has been on the market for a couple of years now and has a proven track record. The platform is not limited to just two systems but supports a wide range of help desk systems.

Unlike other systems on the market, Help Desk Migration aims to deliver a personalized service. During your migration process, you wonít be left on your own. The company assigns a specialist that will not only help you move your records but be there in case things go south. Support doesnít stop there, though. You can rest assured knowing that Help Desk Migration also provides post-migration services in case such a need arises.

How does Help Desk Migration service work?

Now some of you might be wondering how all of this migration magic works. The answer is pretty simple in fact. You donít have to do a lot of work to move your stuff as all is automated. To start migrating your records from Jira to Zendesk you must first make sure that you already have an account on Zendesk.

You might also want to identify whether your Zendesk account has the same record fields as your Jira Service Desk account. Once all of it is done, you can proceed to do the following list of activities:

  1. Visit the Jira to Zendesk Migration page;
  2. Once there press click on the Next button.
  3. The tool will take you to a page where youíll input your credentials to both Jira and Zendesk. Keep in mind, failing to do so will result in your migration being terminated as no connection will be established.
  4. After you are done inputting your access details, the tool will ask you to select objects for migration and map data youíd like to move from Jira.
  1. This will take you to the final stage where youíll be asked to perform a demo migration (this is necessary to identify and validate whether your records can be migrated errorlessly).

Pretty simple, isnít it. All you have to do is just select the data you need and the rest will be done by HDM.

Why Go with Help Desk Migration?

Now there are many reasons to stick to official means of migrating your stuff. It is free and it will get the job done. However, it is also worth mentioning that going with official migration methods means that you are limited to how much a single CSV can store and how much the target platform can accept data at a time.

Opting for HDM means you can avoid all of this. In fact, thereís much more than meets the untrained eye. First off, you save time, secondly, it is automated meaning you can focus on other things, and the pricing is fair. And speaking of pricing, you only pay for the records migrated. Thatís right, you donít have to spend extra on labor nor do you need to worry that youíll pay more for a certain type of records. All record information and data type are treated equally.

Another benefit you get is accurate. When moving data using conventional means, you are risking mixing things up. Furthermore, youíll need to convert stuff on your own in case you encounter incompatibility. This alone can cause more trouble than you are ready to stomach on your own.

Donít Do It Alone

Data migration can be tough. Thereís so much stuff you need to keep track and so many systems to follow that it can be overwhelming. Donít move your stuff alone as it can lead to all sorts of things, especially if you are in a hurry. Contact experts over from HDM. They will not only save you the hassle but deliver exception results within budget and on time.