Best Inside Sales Software with Buyers’ Guide

Freshworks CRM

Built on next-generation customer engagement platform Break internal silos Deliver personalized experiences Enables sales & marketing professionals Better understand customers with right customer insights 


Free inside sales platform More than thirty tools  Call center Lead management lead distribution eMail marketing Quotes Invoices Sales funnel & reports Business process automation Shared calendars Task document Available in English German Spanish Portuguese Chinese Russian


Establish fast & true connection with lead contacts & candidates B2B engagement based on trust Build that trust using simple tools allow to enrich Verify business profiles Over 250,000 sales representatives  manager &  marketer transform way Engage with leads

Salesforce Sales Cloud

Drive growth with Sales Cloud 360 Best-in-class Drives rep productivity World #1 CRM 


Sales management tool Gets sales teams organized Helps focus on the activities Drive deals to close


Cloud Work OS, Teams run projects and everyday work, whether they are in the office, home or on-the-go

Inside Sales Software Reviews


Life-changing enabler of productivity for all sizes of the team. Empowering team to undertake tasks in an order which accommodates them within the bounds assemblage. Enhancement in productivity and customer response. Suitable for creating sure potential customers don’t fall in the cracks. Beneficial for keeping track of clients at all stages of a business; helpful for pursuing follow-up emails to manage engagement with customers even after their possession. It is easy to use, visually pleasing, and with tons of customization tools that can be fully explored.

Pros: Visual, it is straightforward to visualise tasks and see what you and your team have on my workload. The Initiative, although it has many features, all are logically positioned within the webpage, so you never find yourself being lost in menus. Customisable, the boards are entirely yours to design, own and use. Changes can happen instantly, and hassle-free meaning things can adapt to the needs of the team. Support, whenever needed, support has been readily available and responsive. Bugs, although rare, have also been determined quickly. There are no subtasks, so many say sub tasks are a con, but sub tasks cause issues, and it’s how to misplace things, so a low task structure hugely increases clarity. Live system updates and task status update immediately for all users in real-time. No “who has the job spreadsheet open?” anymore. General, this is a “to-do list” that is Initiative and interactive, which will revolutionise workflow once implemented adequately for the team. Monday is used to administering track of potential and current customers at all stages of the sales process. Sometimes someone emails with a query, and the user responds, but they don’t hear back. By putting the customer’s information on Monday, please note in with them again later. You can keep track of how many times you have followed up with them, and it’s resulted in quite a few people becoming customers who might have otherwise fallen through the cracks. It’s helped identify quite a few people who never saw correspondence because emails got filtered as spam, which was super helpful and resulted in sales. It is used as a tool once someone becomes a customer to track my correspondence with them throughout the process and ensure to follow up with them later. Conclusively, it emphasises a ton of integrations with various apps.

Cons: Speed, as use extensions and boards become more noticeable. The interface is significantly impeded. Promised improvements in speed have yet to be seen. Bulk updates are bulk update features for tasks; however, these are unavailable for all column types. Large boards are hard to manage due to speed and bulk update/automatic date fields etc. Bulk import, importing from excel recently available is reasonable but limited. There is a lot tool as mentioned above has to suggest that they haven’t yet fully explored. When the users play around with it, they discovered great templates and features, but sometimes users don’t have the time to explore all those options. Though the format is not very daunting, it is recommended to take the time to sign up for some online training or demos or use the tutorials they have that show different ways this tool can be customized.

Salesforce Sales Cloud

The CRM worth buying. The app is recommended as it has an excellent system for organizing corporate activity, ease of use is outstanding, navigation wise can be improved, load time is fast. Users have not experienced any downtime while they were using this CRM.

Pros: Salesforce is one fantastic tool that is very useful and budget-wise that is already full of functionality to run daily tasks, organize support tickets, reminders for essential to do’s, whether demanding immediate attention or non-urgent entireties. It is also excellent with integrations for simpler management, like with calendar apps. It has the sort functions, filters for classifying, labelling, and disposition tagging for a glimpse view. The one thing observed about CRM lag. Many users are already accessing the same interface, which means it has a stable platform and servers that can accommodate multiple users’ bandwidth. It can safely allocate significant storage to avoid the nuisance of pages loading slowly. So far, there are no reported concerns of the database being breached or any intrusions that are very harmful to businesses and their trade secrets. It is vital since client data is the backbone of a business. They have established safeguards well to make the product reliable and trustworthy.

Cons: The only noticeable thing is it took many clicks to get you to where you require to go in this CRM. For example, in opening a particular ticket, you’d have to open a preview page before opening the key with the actual content itself. However, the site mapping was remedied internally to lessen navigating from one page to another.


PipeDrive is a functional CRM platform and a viable/cheaper alternative to SalesForce and other counterparts. It is easy to use and has an excellent graphical interface. When you are a promising enterprise, PipeDrive is the software for you. In the case of a full-fledged corporate, it is personally recommended to evaluate other options. Although PipeDrive is effective, it still sports restricted functionality that won’t give a comprehensive company any equity.
Pros: 1) You can forward emails directly from the platform! This gives an edge on communication efforts and helps trigger alerts, get notifications and manage a large volume of clients – often simultaneously. 2) The interface is straightforward to use, and there is no steep learning curve necessary for one to get accustomed to the platform. This also encompasses how easy it is to navigate through the platform. 3) PipeDrive can seamlessly integrate with any third-party service providers. We have had no obstacles integrating PipeDrive with Gmail, LinkedIn, MailChimp, Slack, etc. 4) PipeDrive will never let leads go stale. Tips that need to follow up with will be highlighted based on the criteria designed by the user. Intuitive icons beside each information can give you a detailed picture of what stage of the business process the administration is on and what challenged action must be taken. 5) PipeDrive performs it super easy to enter information and move them through different business process stages. 6) Inter-departmental information is a breeze. I’ve noticed a powerful synergy between our sales and marketing department after completing PipeDrive in our organization. It’s very convenient to recognize high potential leads, and PipeDrive eradicates the need to give the following section a detailed back-story about tips throughout a hand-off. It preserves a lot of time. 7) Dashboards can support you evaluate and follow project progress at a glimpse.
Cons: 1) We are incapable of sending one email to multiple contacts. Right now, it is send out one after the other. 2) Customarily hands when processing large volumes of data. 3) Not suitable for large firms and organizations. 4) There aren’t any built-in marketing and contract management tools.

Inside Sales Software

Inside Sales Software includes a wide variety of applications, choosing from a very diverse group of more conventional software programs. For example, inside sales software functionality has crossover including

  • General purpose CRM software,
  • Sales force automation software,
  • Contact management and lead management software,
  • Call center software,
  • Predictive dialers and more.

Inside sales refers to selling processes in which the seller connections sales possibilities from inside the seller’s facilities. It’s defined in contradiction to outside sales in which the seller moves to meet the sales prospects where they serve, in their offices or wherever they manage their business.

These days, inside sales is far more popular, and the distinction appears a bit outdated. Digital communication tools are so prevalent and so effective that outside sales is typically only used in a handful of niche businesses. For example, pharmaceutical sales still rely on external sales pattern. Pharmaceutical sales representatives often have more luck joining up with healthcare professionals (doctors, nurses, hospital administrators) in their workplaces.

Inside sales is the favoured model for a preponderance of digital transactions. Software and IT solutions businesses, digital services, and B2B sellers’ majority rely on the inside sales representation.

Inside sales businesses rely on phone, email, live chat, or remote communication to give their sales prospects. Each of those communication accessories can be a standalone utilisation or part of a series of integrated tools. These give up one half of the compilation of devices produced by inside sales software. Inside sales representatives require to know who to reach out to, who those contacts are and any data linked to their sales prospects, for example, the origin of the lead, any prior communications and sales history. Again, this information can be implemented by a standalone tool—lead scoring software, for instance, or a collection of unified tools.

Together, these two classes of IT solutions build up the best of inside sales software. The specific mix of tools involved varies by vendor and the target industry. In the subsequent section, we describe a change of these approved tools and features.

Features of Inside Sales Software

Dialers and call handling: Examine the frontend telephony purposes, like placing calls, placing calls on hold and transferring calls. They require to be connected with a business telephony arrangement, which can be standalone or unified.

Presence tools: Monitor individual sales reps’ movement and communicate their availability state to others in the department.

Playbooks/scripting tools: Playbooks establish sales process workflows and improvement. Scripting tools support immediate salespeople while involved with possibilities on the phone.

Email templates: Implement a range of pre-configured response and outreach emails. They are customizable and can be utilized with auto follow-up tools and consolidated with other triggers.

Auto follow-up: Automatically transmit emails based on different triggers, for example, after the first contact, whenever extra data is sent or received or any variety of synergies.

Live chat tools: Implement a text-based real-time communication channel, generally coupled with a company’s website. Live chat tools increase engagement and reduce the check to the first contact.

Social listening: Social listening tools improve monitor a company’s social carriers, such as Facebook and Twitter accounts, and warn the sales partners when they recognise pre-programmed indicators of concern.

Contact lists and histories: Implements primary contact management functionality in the inside sales program. History documents are saved automatically and can be utilised for secondary outreach and to find upselling possibilities.

Contact/lead scoring: Benefits high-volume sales departments create their sales forecasts and existing clients based on their anticipated and or historical significance to the company.

Appointment setting/augmentation: These give essential calendaring functionality, seldom with client-facing, public calendars convincing salesperson availability. Appointment development tools can suggest, render related content and materials.

Content engagement/email tracking: Counsellor the control and access of sales matters by clients and sales prospects. Email tracking tools can control which emails are opened, supporting improve engagement.

Coaching/training: Benefits onboard new sales delegates, letting them grow up to speed while serving with administrators or senior staff.

Predictive analytics: These tools analyze factual data to foretell expected recommended actions. For example, predictive dialers correct which prospect numbers to dial or which managers should be contacted head.

Inside Sales Software Trends

Inside sales programs are advertising artificial intelligence and machine learning mechanisms with growing regularity. However, these tools are still in their childhood in work, and buyers should beware that people don’t overspend on retailing hype.

Predictive analytics tools are the actual real-world application of advanced machine learning technology in most inside sales platforms. These devices exercise the form of applications such as:

  • Predictive dialers try to match the pace of agent availability with the outbound calling queue. This machine learning tool strives to maximize the sales representative’s time on the phone without making prospects wait too hard.
  • Playbook management, which supports guide sales representatives by recommending the next best performance (e.g., phone call, email or to send marketing materials) based on how thoroughly those transactions have completed in the past with comparable possibilities.

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