By
Jyoti Tejpal
Online booking solution for service industry with booking forms, admin, customer & provider dashboard, smart scheduling to increase sales or save time and money
Smarter way to operate by builders, plumbers, electricians, HVAC, landscapers, roofers, carpenters, plasterers & tradesmen working in the construction industry
Designed for Sale Service, Rent, Repair, AMC of IT Hardware, AV, Medical, CCTV, POS, ATM, to provide unified and critical up-to-the minute business information
Field service management (FSM) software helps to manage and communicate with their mobile workforce w
Field service management (FSM) software helps to manage and communicate with their mobile workforce when the workers are busy in the field doing their assigned jobs. Field service management solutions help in improving employee productivity and customer satisfaction by offering constant contact between field personnel with their dispatch office, providing access to critical customer information, service histories, work scheduling tools, and an organization-wide knowledge base for easy redressal.
Field service management system helps to organize workflows by reducing paperwork, handling dispatch information and problems, if any, prioritizing urgent requests, matching technician skills to task requirements, and controlling fuel consumption by tracking optimized routes. These systems are primarily used by service industry businesses like plumbing companies, cleaning/maid services, heating, ventilation, and air conditioning or HVAC companies.
Enhanced customer satisfaction: Field service management system tries to accelerate coordination between team members to help organizations decrease service request repose times. Managers can excel in customer service by identifying the field technician who is nearby and can reach a client’s place without delays and must have the knowledge and skills necessary to address client queries/issues.
Real-time information visibility
Field service management system helps businesses even track their worker location, customer history, current job status, and asset information in real-time, which in turn, is very beneficial for operations to run smoothly. This information can also be shared among office staff members to reallocate resources or reassign tasks or reschedule appointments if the designated worker is unavailable due to some unavoidable circumstances.
Activities automation
Field service management system can fully automate routine business activities like invoicing, quote preparation, time and attendance tracking, client communication and recurring task management. Automation prevents inefficiency of team productivity if customer requirements change, and managers become free to focus on other tasks.
Dispatching: Assign field technicians to customer service requests and track location in a real-time scenario.
Mobile access: Allows workers to capture pictures, read onsite bar codes, and view optimized routes to delay to a work location. They can even record customer signatures and offer dynamic part pricing if demanded.
Scheduling: Enables drag-and-drop interface to prioritize tasks on schedule and assign them to skilled technicians. Users can set/reset scheduling rules for task allocation and sync data to view job status.
Work order management: Provides preset templates to create, assign, reassign, or delete work orders. Technicians can also receive customer sign-off after completing the scheduled task.
Contact database: Searchable database which may store customer information and details about serviceable equipment is provided. Users can add custom fields to match their business requirements.
Payment collection in the field: Offers to integrate with various payment processing partners to accept hassle-free online payment.
Service history tracking: Tracks customer equipment service history of helping technicians troubleshoot new problems and view previous actions to make quick and efficient decisions to carry desired logistics.
Most project management tools in the market are priced on a “per user, per month” or “per month” basis, and can be split into three pricing tiers based on the “per user, per month” starting price. The premium product may have extra features like time tracking, desktop apps, charts, resource management, and workflow orchestration.
Configuration and customization options: Service-oriented business sector deals with work orders, projects, contracts, and a mobile workforce, associated processes with different business to business models. The ability to add custom invoice fields, report type, and availability, generate custom workflows, and white label functionality to match brand requirements must be taken care with respect o the organizational needs.
Integration with various tools: Integration with existing tools is an essential consideration while selecting a field service management system. Before buying field service management system, ensure its ability to seamlessly synchronize customer data, employee information, and inventory levels with existing systems of the organization.
Chat bots’ impact on field service management software: In the present scenario, field service technicians search for client information by manually navigating through the business’ software solutions. The adoption and usage of conversational user interface tech in the field service management system will allow technicians to interact with chatbots in real-time shortly. These bots will be able to search customer data and equipment service history instantly. Chatbots will facilitate easier scheduling/rescheduling by letting clients book service requests via chat instead of the phone lines, and send automatic real-time alerts, reminders, and push notifications to customers as well as workers.
Predictive maintenance using the internet of things (IoT) and artificial intelligence (AI): Predictive maintenance helps businesses reduce repair costs, decrease equipment downtime, and positively stand by their maintenance agreements. As part of the increasing adoption of IoT and AI technology, sensors installed in a business’ equipment transfer data about machine conditions to the cloud in real-time which is further assisted by IoT and AI tools helping businesses to access and analyze data to understand machine conditions and schedule preventative maintenance before machine gets halted.
hen the workers are busy in the field doing their assigned jobs. Field service management solutions helps in improving employee productivity and customer satisfaction by offering constant contact between field personnel with their dispatch office, providing access to critical customer information, service histories, work scheduling tools, and an organization-wide knowledge base for easy redressal.
Field service management system helps to organize workflows by reducing paperwork, handling dispatch information and problems, if any, prioritizing urgent requests, matching technician skills to task requirements, and controlling fuel consumption by tracking optimized routes. These systems are primarily used by service industry businesses like plumbing companies, cleaning/maid services, heating, ventilation, and air conditioning or HVAC companies.
Enhanced customer satisfaction: Field service management system tries to accelerate coordination between team members to help organizations decrease service request repose times. Managers can excel in customer service by identifying the field technician who is nearby and can reach a client’s place without delays and must have the knowledge and skills necessary to address client queries/issues.
Real-time information visibility
Field service management system helps businesses even track their own worker location, customer history, current job status, and asset information in real time, which in turn, is very beneficial for operations to run smoothly. This information can also be shared among office staff members to reallocate resources or reassign tasks or reschedule appointments, if designated worker is unavailable due to some unavoidable circumstances.
Activities automation
Field service management system can fully automate routine business activities like invoicing, quote preparation, time and attendance tracking, client communication and recurring task management. Automation prevents inefficiency of team productivity, if customer requirements change, and managers become free to focus on other tasks.
Dispatching: Assign field technicians to customer service requests and track location in real time scenario.
Mobile access: Allows workers to capture pictures, read onsite bar codes, and view optimized routes to delay to work location. They can even record customer signatures and offer dynamic part pricing, if demanded.
Scheduling: Enables drag-and-drop interface to prioritize tasks on schedule and assign them to skilled technicians. Users can set/reset scheduling rules for task allocation and sync data to view job status.
Work order management: Provides preset templates to create, assign, reassign, or delete work orders. Technicians can also receive customer sign-off after completing the scheduled task.
Contact database: Searchable database which may store customer information and details about serviceable equipment is provided. Users can add custom fields to match their business requirements.
Payment collection in the field: Offers to integrate with various payment processing partners to accept hassle free online payment.
Service history tracking: Tracks customer equipment service history to help technicians troubleshoot new problems and view previous actions so as to make quick and efficient decisions to carry desired logistics.
Most project management tools in the market are priced on a “per user, per month” or “per month” basis, and can be split into three pricing tiers based on the “per user, per month” starting price. The premium product may have extra features like time tracking, desktop apps, charts, resource management, and workflow orchestration.
Configuration and customization options: Service-oriented business sector deals with work orders, projects, contracts, and a mobile workforce, associated processes with different business to business models. The ability to add custom invoice fields, report type, and availability, generate custom workflows, and white label functionality to match brand requirements must be taken care with respect o the organisational needs.
Integration with various tools: Integration with existing tools is an important consideration while selecting a field service management system. Before buying field service management system, ensure its ability to seamlessly synchronize customer data, employee information, and inventory levels with existing systems of the organization.
Chat bots’ impact on field service management software: In the present scenario, field service technicians search for client information by manually navigating through the business’ software solutions. The adoption and usage of conversational user interface tech in field service management system will allow technicians to interact with chat bots in real time in near future. These bots will be able to search customer data and equipment service history instantly. Chat bots will facilitate easier scheduling/rescheduling by letting clients book service requests via chat instead of the phone lines, and send automatic real-time alerts, reminders, and push notifications to customers as well as workers.
Predictive maintenance using the internet of things (IoT) and artificial intelligence (AI): Predictive maintenance helps businesses reduce repair costs, decrease equipment downtime, and positively stand by their maintenance agreements. As part of the increasing adoption of IoT and AI technology, sensors installed in a business’ equipment transfer data about machine conditions to the cloud in real time which is further assisted by IoT and AI tools helping businesses to access and analyze data to understand machine conditions and schedule preventative maintenance before machine gets halted.
