By
Jyoti Tejpal
Robust ticketing Invoicing system, CRM, POS Marketing platform for repair shops Serve repair shops and field service businesses From one-person armies to multi-location franchises alike Build customer database Control inventories Generate sales reports
Cloud-based cell phone shop management solution Track repair tickets Control inventory Manage customers Generate sales reports Designed for businesses POS solution Manage repair tickets Create custom invoices
Inexpensive Windows based software package Simple to use Require no special training Needs basic understanding of Windows Streamlining tracking & management of repairs POS module to manage SOM On-premise solution
Computer Repair Shop Software is an effective tool which assists small & midsize computer repair shops in generating and managing repair tickets, tracking the parts inventory, assigning tickets to technicians, and scheduling assignments. The accounting features helps in generating invoices, statements, and financial performance reports.
Detailed inventory control: With barcode labels for every items in inventory, user can easily append the parts and materials used in repairs to the ticket history. The inventory database can be configured to flag parts that require to be re-arranged and re-ordered.
Improved customer service: By giving ticket numbers and technicians to the work orders, customers and user is able to ascertain the current status and history of any job ticket. User can get an access to the whole history of work performed for regular customers. Customers with multiple devices, can have their each device barcoded ID tag linked to repair history.
Automated accounting and reporting: The accounting database can assist in tracking the automatically generated invoices and statements. It permits owners to forecast receivables and many key performance indicators thru easy-to-use reporting features.
Customer relationship management (CRM): Shop owners can distribute marketing materials and incentive programs to both current and potential customers, with a detailed customer database.
Inventory management: Tracking and managing the quantity of parts and materials on hand.
Repair ticketing: Generating tickets for repair and assigning to technicians.
Accounts receivable: Creating invoices and statements for work completion.
Reporting and analytics: Calculating performance metrics and generating reports on shop’s KPIs.
Barcode labeling: Managing inventory by generating adhesive barcode labels for parts and respective materials.
CRM: Keeping an up-to-date record of current and potential customers, having past work.
While computer repair shop solutions with limited features are available free of charge, pricing is more dependent on the number of users and subscription terms. The common pricing models can be broken down into tiers based on starting price.
Field Vs in-house service: Most of the shops perform the much needed service in a traditional brick-and-mortar space, but, some do employ third-party service technicians for completing the needed work at the customer’s site. However, a crucial consideration is software access for technicians in the field. Choose a cloud-based software that also provides a mobile app.
Out-of-the-box industry specificity: When it is common for computer repair shop software to provide pre-configured features and customized data fields, countless generic business management applications provides features like ticketing, inventory control, and billing. The generic products, which are cost effective, need a lot of customization from the end user.
RMA-specific software: When the bulk of shop’s work is contracted by a larger hardware manufacturer, there are specific repair shop apps which will assist in managing return merchandise authorizations (RMAs). As every types of transactions are between the shop and the manufacturer, the need for a CRM database may not be a priority.
Conversational chatbots will streamline troubleshooting: As conversational chatbot technologies become affordable for small and midsize businesses, we may likely see computer repair shops integrating this technology into their ticketing systems. Customers will be able to communicate with an intelligent chatbot that will assist them in identifying the source of the issue, schedule service appointments, and checking the inventory to ensure that all the parts and materials are available for the scheduled repair.
3D-printed computer parts to eliminate long wait times: The ability to 3D print conductive materials will be a reality. As users love 3D printing technology, small and midsize computer repair businesses will integrate the 3D printing of computer parts with the software’s inventory management feature. Printing parts on demand definitely going to eliminate the wait times. Back-ordered parts and decrease the repair ticket completion times and inventory costs.
