3 Best Bug Tracking Software and Buyers’ Guide

Rollbar

Instantly see & get notified errors Gives data require to resolve them quickly. Supports major languages and frameworks Integrates with tools software developing workflow Modern software teams at Twilio Instacart Adobe CircleCI Fortune 500 build better quality software faster. 

CaseCamp.com

Case management code management Time tracking features Supports Gnatts charts Priority Workflow Eagle views Agile Drag&Drop planning Powerful ticketing tool Cater to businesses looking for a project management solution with developers Tester working around the world

Clubhouse

Fast Uncluttered Project Management Platform Agile software Teams to plan build & launch better products Combines right amount of simplicity & structure Keeps software teams happy & productive Designed for developers Features robust set of popular integrations 

Bug Tracking Software

Bug tracking software gives teams to track & resolve bugs that arise during a project. The systems help centralize & standardize issue management procedures. They are utilized for web & software development projects.

Mostly, it is similar in functioning to task tracking solutions. Bug trackers are designed to separate bugs from project tasks and prioritize appropriately. Capabilities may vary, but all the systems typically follow the steps:

Submit: Job order is created by the project team, thru IT ticketing system or emailed service request from a customer or end user.

Process: Bug is then, assigned to team members, prioritized by importance and labeled according to status like, new, reopened, security, user interface.

Track: Employee resolve the problem to provide frequent status updates like blocked, testing, reviewing.

Report: It offers valuable information about issues to how quickly to resolve. These insights help in planning future projects.

Features of Bug Tracking Software

Custom fields : Ability to customize fields, views and workflows to your team and business needs.Add a corresponding customer ID number to bugs submitted by customers.

Time tracking : Tracks time to resolution for how long the bug has been open, past due, percent complete.

Collaboration tools : Upload files to tickets, post comments and receive email or in-app notifications. Platforms have interactive discussion forums with collaborative abilities.

Dashboard : View individual/team dashboards to monitor status & progress of open bugs. Platforms may include activity stream or notification center on the dashboard.

Reporting and analytics : Tracking progress of open bugs and all the milestones reached. Visualizing and documenting trends regarding the quantity, severity and category of bugs, team productivity.

Knowledge base : Centralized pool of solved/unsolved bugs with notes about resolutions which teams can refer to, learn from and add to.

Integration with code repositories : Connecting code repositories to bug tracking software for source code updates from the pool are automatically reflected in the bug tracker.

Advantages of Bug Tracking Software

Improved organization: Work order requests and resolution strategies are centralized. Automated, adding structure to team workflows & standardizing bug management strategies.

Increased productivity: Assignments and progress toward resolution are displayed on dashboards, making bottlenecks occur. Users know what bugs they are responsible for, the priority or due date. It increases project efficiency and enhances performance.

Useful insights: Reporting and analytics help for creating permanent project with issue management records. It helps with future business decisions.

Considerations while Buying Bug Tracking Software

Powerful & simple workflow. Workflow management is a crucial functionality while buying bug tracking software. An efficient system must catch issues early and provide with resolutions faster. Try to check how it helps you do the following tasks to gauge the efficiency of the workflow:

Capture and report. The system must permit raising tickets, asking questions, discussing issues and sharing ideas on a centralized platform.

Prioritize and assign. Number of issues can be handled at one time. The solution chosen must help in creating priority lists and assigning the most important tasks first.

Resolve and review. Workflows must be designed for assisting to push issues toward resolution. An review system must be in place effectively to catch bugs that may have slipped thru the cracks.

Ease-of-use. An efficient bug tracking solution can be used no special training. A simple dashboard having a drag-and-drop workflow offer  assistance to employees without any technical knowledge in creating tickets and track status. Cumbersome solution with functionalities which demand technical expertise of its users can give strain on company’s time.

Open source or paid software. There are free, open source software available, but with certain limitations. User must host the software on internal servers for managing maintenance. This is not a big issue for small businesses. As the business grows, user will require a solution to automate tracking of thousands of tickets. There will be a requirement for a customized & flexible solution to requirements and providing back-end support.

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