By
Jyoti Tejpal
Automated Streamlined Manages telephone outreach Customer interaction of next level Industry-leading power dialer feature Multiple contacts selection Dial one-by-one Automatically or Manually
Cloud-based phone system Allows to collect phone numbers Appear as local for international customers Manages International Customers Unified location Communicate in simple & straight forward solution
Simple Affordable All-in-one marketing Sales & service CRM software Built for small businesses & startups Acquire, Engage, Nurture web visitors & convert them to happy customers Acquire leads through lead generation forms & popups
Auto Dialer Software helps in automating phone dialing for sales teams as well as call centers. Once the call is replied to, auto dialer software will play a pre-recorded message or connect the call to a company representative.
Time optimization : Auto dialing software is a one of the biggest time optimization tool. You can utilize an auto dialing software to make a voice broadcast, or a robo-call, or send messages for things like appointment reminders. All things that can save the staff time and resources. Most auto dialer software provides users the option to utilize IVR which is interactive voice response to automate a menu of options for the caller.
Prioritizing customer satisfaction : Auto dialing software helps in automating the distribution of connected calls to call center representatives, ensures the business runs efficiently with good communication with all the many clients as far as possible with minimized wait times.
Enhanced operational efficiency : Auto dialing system implementation emphasizes on No More Manual Dialing. Automated dialer software system removes various call constraints such as mis-dialing, extended wait time and call drops, which do affect the operational efficiency. Automating the dialing procedure helps in ensuring only connected calls are routed to the agents, as auto dialers can detect the busy signals, voicemails and non-serviceable numbers. It, thereby increases the call connect ratio brilliantly. Many connected calls gives higher agent productivity and enhanced operational efficiency.
Decreased idle time : Manual dialing leads to high agent idle time as agents have to wait until a call is connected. For each call, the attending agent wastes time in listening busy tones, answering machines and faces disconnected calls. The auto dialer technology helps in enabling the dialer system to recognize elements and skip the call in case of any of these time wasting signals are identified. Auto dialers such as predictive dialer is very much effective in decreasing idle time because it offers answered call that are routed to the agents. This helps to save the agent time and allows them to attend more calls per hour.
Enhanced agent talk time : One of the most crucial advantages of an auto dialer software is the greater number of increased agent talk time as compared to a manual dialing scenario. With decreased idle time time and enhanced call connect ratio, agents spend more time talking to the prospects and customers on call. Agent talk time will enhance variably from around 15-20 minutes per hour to 40-50 minutes per hour. Progressive dialer is one such dialer software which improves the agent talk time greatly leading to better customer engagement and high agent morale and productivity.
Better lead conversion ratio : As any of these intelligent auto dialer software is implemented for complex inside sales process that involve high value leads, it gives agility to the outbound calling scenario. Auto dialers such as preview dialer offers the quick snapshot of contact details of the customer prior to dialing the call, provides agent to prepare before a call is connected. Agent can drive personalized conversation with this prior information at the agent’s disposal which definitely helps more engagements during the prospect and enhances the chances of lead conversion expotentially.
Real-time monitoring and reporting : Auto dialer software provides insights into call center operations and agent activities with various reports and real time dashboards. Real time dashboards improves call center manager’s decision making ability and helps agents to take quick actions to improve by identifying the problems in real time. Auto dialer software also offer quick access to call recordings which help managers to monitor agents’ performance and ensure call quality levels. Key call center metrics can be easily tracked and measured at specific intervals to achieve higher operational efficiency.
Automatic call distribution (ACD): Distributing or routing calls across call center employees.
Call disposition: Tracking and reporting on call outcomes.
Call recording: Recording the audio of phone conversations for quality assurance purposes.
Call scheduling: Scheduling date and time for callbacks/follow-up calls or reminders.
Data import/export: Importing and exporting information, reporting to and from the program.
Reporting and analytics: Viewing and tracking pertinent metrics.
Most products in the market are priced on a monthly basis. Pricing can be divided into three pricing tiers based on their starting price.
Check out free trials: Various auto dialer software sellers provide free trials of the product, giving organization a chance to test out the utility and core functionality of a product before spending money.
Know what you need from the software: Identifying what core functionalities the team will require before you start shopping. Check, do you have a 10+ person call center that required to be automated? Or are you a single-location medical office looking for the functionality to pre-schedule automated appointment reminders?
AI integrations are becoming more and more common: Artificial intelligence (AI) gives the consistency that customers crave. Today, while a customer calls, AI-based systems enhances key caller information, making it available to the agent in real time. This way, call center agents can handle the customer’s issues quicker, righteously, and more effectively.
Customers expect cloud-based integrations: Cloud-based platforms offers remote agents to organise and interact with customers in the same way they would in location-based centers. This offers businesses to decrease the number of in-house agents and decrease overheads. Instead, organisations are empowered to hire the best in business talent, regardless of the location of the person in the world. Cloud-based call centers most importantly provide brands the flexibility and agility to serve more and more customers.
