Throughout the history of business, one of the crucial aspects remains customer relationship. The business environment is very competitive and extremely dynamic. For you to be able to stay ahead of your rivals, you need to ensure that your customer relationship skills are on top. As it goes, the customer is always right; why so? Remember, the customers are the people who purchase goods or services from you, and not having them is as good as running a dead business.
Good customer relations are paramount to making your business grow hence the need to integrate Ixact Contact CRM tools to be able to collect, organize and manage customers’ information. Below are a few benefits of having a CRM system in place;
1. Improved Information Organization
Taking a step back, businesses used to have huge files stacked up in their office cabinets that held customer information. Getting a customer’s information was tedious, and often, one would give up even before getting all the details. However, thanks to CRM software that this is a thing of the past now. Today, you can access your customers’ information by one click on the CRM system. Besides being effective, it is also time-saving.
2. Improved Customer Service
How many times have customers ditched a company because of poor customer service? Well, with CRM software in place, a business can identify customers’ needs as well as those who will be profitable to their business. As such, they are able to keep tabs with them and keep them engaged at all times. As a result, the customer feels valued and appreciated, which should be the case at all times. Additionally, in case a customer has a complaint or a concern, they are able to get assisted in real time. This is so because the CRM system is accessible from any device with a secure internet connection and is not limited to the office desktops only.
3. Better Conversion Ratio
It is one thing to have a system with a long list of clients and another thing to record high sales. Research shows that 79% of leads do not convert to sales. Why? This is because, with the traditional systems, there was no lead nurturing as such. CRM software on the other side gives information about when the customer was last contacted, what their response was and what their expectations are. As a result, you are able to come with a solution on the same quickly and turn the lead into a loyal customer.
4. Shorter Sales Cycle
Real estate agents can attest to the fact that it can take a long time before they close a deal. Compared to the traditional sales systems, CRM sales cycles have proved to be shorter. This is so because, all the customers’ information is recorded in the system from the word go, making it easier for the salesperson to be able to keep track on the lead without necessarily being a nuisance. As a result, when the customer feels like their feedback is valuable and is being taken seriously, they, in turn, respond positively making the sales process quicker.