Apple has announced that starting from June 21, their Self Service Repair program will be expanded to include the iPhone 14 lineup and additional Mac models, such as the 13-inch MacBook Air powered by M2 and MacBook Pro models powered by M2 Pro and M2 Max. Since April 2022, the Self Service Repair program has provided individuals with repair experience access to Apple’s official manuals, authentic parts, and tools used at Apple Store locations and authorized service providers.
Apple is also simplifying the System Configuration process for iPhone repairs, which includes components like displays, batteries, and cameras. This post-repair software tool ensures that repairs made with genuine Apple parts, designed and tested to meet international standards, are performed correctly and that the replaced parts are functioning properly. System Configuration is available for free to all Self Service Repair users and participating service providers in Apple repair programs.
Running System Configuration after a repair authenticates genuine Apple parts, updates firmware, and calibrates components to optimize performance and quality. For repairs involving biometric authentication, such as Touch ID or Face ID, System Configuration securely links the biometric sensors to the Secure Enclave on the device’s logic board, ensuring device security and customer privacy.
Users of the Self Service Repair program can now initiate the System Configuration process themselves by placing their devices into Diagnostics mode and following the onscreen instructions. They no longer need to contact the Self Service Repair support team for the final step of the repair, although the team is still available to assist if necessary.
Additionally, the Self Service Repair program will be extended to cover repairs for the True Depth camera and top speaker in the iPhone 12 and iPhone 13 lineups, as well as Mac desktops with M1 chips. These expanded repair options will be available in the United States, Belgium, France, Germany, Italy, Poland, Spain, Sweden, and the United Kingdom.
Apple’s Self Service Repair initiative is part of their commitment to increasing repair accessibility. Providing widespread access to repairs is beneficial for users and the environment as it helps prolong the lifespan of products. While the Self Service Repair program caters to individuals with repair experience, Apple recommends that the majority of users without such expertise seek assistance from professional authorized repair providers who have certified technicians and use genuine Apple parts.
Apple has significantly expanded its service network over the past three years, nearly doubling the number of locations with access to genuine Apple parts, tools, and training. This includes over 4,500 Independent Repair Providers worldwide, and a global network of more than 5,000 Apple Authorized Service Providers supporting over 100,000 active technicians.