Amazon has implemented a new policy to inform customers about recalls and product safety alerts associated with their purchases

Amazon has implemented a new policy to inform customers about recalls and product safety alerts associated

Amazon has introduced a new feature aimed at keeping consumers well-informed about potential product safety alerts and recalls. Instead of having to search for this information elsewhere, Amazon shoppers can access a dedicated “Your Recalls and Product Safety Alerts” page, easily accessible from the “Your orders” page or through email notifications.

Once users click on the provided banner or link, they will be directed to a page where they can find comprehensive details about any safety concerns related to their purchased products. They will also be informed about available options, such as refunds, returns, or repairs, to address the issue.

Amazon’s intention is to reach all customers who have bought a recalled product directly through this feature, providing them with clear instructions on what steps to take next. Furthermore, this system extends to third-party sellers on Amazon’s platform. U.S.-based selling partners can choose to opt into Amazon’s Recalls Logistics Service (RLS), enabling them to notify their customers about affected products. In such cases, Amazon will manage the refund process on the sellers’ behalf and handle return logistics.

Despite these efforts, there are limitations to the system, as it is currently limited to U.S. sellers and operates on an opt-in basis. Some concerns have been raised about the safety standards of overseas marketplace sellers who may not adhere to the same regulations as U.S. sellers, potentially resulting in unsafe products reaching American consumers.

Over the years, Amazon has faced various product safety issues due to the vast size of its catalog. Instances include recalls of products like fire-hazardous portable chargers and Amazon Basics Desk Chairs, which posed fall and injury risks. In the past, the U.S. Consumer Product Safety Commission (CPSC) filed a lawsuit against Amazon, urging the company to take responsibility for recalling hazardous products it sells.

Amazon has historically monitored sources like CPSC,, National Highway Traffic Safety Administration (NHTSA), U.S. Food and Drug Administration (FDA), and U.S. Department of Agriculture (USDA) to address safety concerns and recalls by removing sellers or adding warnings on product pages.

The new “Your Recalls and Product Safety Alerts” page is now available, and Amazon plans to proactively notify customers about any future recalls and safety alerts.