When trying to get to grips with issues of digital risk management, it’s best to understand one thing:
Saving time, means saving money. Having the right software to record, store, retrieve, and play back any online sessions from seconds ago to years ago – from any of your online presences means that you will stay within the compliance regulations and have an incredible data back up for a variety of uses.
Improving your digital risk management is as important as it is easy, when selecting the right software. You will find features that are both easy to use and incredibly time saving, making your team efficient and giving your customers a greater sense of trust with your company.
What does digital risk management software do for your company?
Keep all data backed-up –permanently:You will have all customer data safely stored within your database, without any fear of loss. Data builds up over time. Having the right solution to manage such an amazingly huge amount of data and the ability to select the time period in which you wish to store this data is a needed feature.
Keeping data secure: Digital risk management means having a software that will keep your records secure, which will be easily retrieved and replayed any time your team needs. Having the ability to see exactly the path your customer had while visiting your website gives huge insight into what needs changing, upgrading or removing.
A customer does not need to complete their transaction in order for you to be able to play it back and pinpoint exactly where they change their minds, or found a problem while trying to complete the transaction.
This secure storage of data allows you to keep up with the constantly changing requirement standards for record keeping. New upcoming regulations such as privacy laws and a customer’s right to request to opt out of data storage/ personal data storage will be hard to maintain without a reliable digital risk management software.
Keeping such complete and easy to access records means that you will always be audit ready. An audit can take weeks or months out of your team’s regular schedule to sort out. Having clear and easy to retrieve data means you will save so much time and money if you are called to an audit.
Keeping the customer happy: giving a full view of a customer’s online session to your IT or call centre team means offering them an added advantage while trying to handle a customer complaint or dispute in a matter of minutes without much explanation from the customer. This not only cuts down each customer call time for your team, but offers a better, faster service to the customer who is facing a problem while navigating your website.
No matter what field of business that you are in, having the customers’ needs met will always be at the very top of your priority list. The importance of risk management will continue to be a priority for your company not only for your needs, but for your customers.
If you want to learn more about the importance of digital risk management click here.