The Pros And Cons Of VoIP Phone Systems For Small Businesses


If you’re running a small business and need a large number of phone lines – for telemarketing, sales, or even just to set up a new office – you have more options than just buying dozens of lines from the local telephone company.

VoIP (Voice over Internet Protocol) phones are now available for businesses of every size, and they have a number of benefits – such as a lower cost, and the ability to use your phone number on a mobile device.

However, they do have some disadvantages, as well. That’s why it’s important to understand both the pros and cons of VoIP systems for small businesses. In this article, we’ll do just that! Read on, and learn with us.

The Pros Of VoIP Systems For Small Businesses

VoIP’s are now being used in many Winnipeg phone systems for small businesses, for a number of reasons. Here are just a few of the benefits of using VoIP for your business.

  • Simpler setup – You can set up a virtual phone system in just an afternoon. You don’t even need any special equipment beyond a computer – although investing in headsets and phone handsets is usually a good idea if you’ll be using VoIP heavily.
  • You don’t have to pay for each phone line – When you buy phone lines, you have to pay for each one – even if you’re not using it. With a VoIP system, you’re typically on a “pay-as-you-go” structure – you pay for the lines you need. No more, and no less.
  • More flexible and easier to assign new numbers – Usually, you can assign new phone numbers simply by using your VoIP system’s software interface. That means it’s simple to assign numbers and change them when you hire new employees or have to set up a new phone line.
  • VoIP is more cost-efficient – VoIP costs much less per-line, compared to traditional phone lines. A traditional phone line could cost as much as $200-$400 per line when you take hardware and installation costs into account.But VoIP systems usually cost just between $20-$40 per user per month – though this cost can vary based on your needs. Regardless, VoIP is still cheaper than a landline.
  • You can integrate VoIP with other software systems – You can integrate your VoIP software into your CRM (Customer Relationship Management) system, and with other systems like the IT helpdesk, to increase efficiency at your office.

The Cons Of VoIP Systems For Small Businesses

VoIP isn’t perfect. There are some drawbacks that may make you think twice about using VoIP rather than a traditional landline.

  • Sound quality and latency – VoIP systems tend to have more issues with sound quality and latency (the time it takes to transmit and receive voice data), compared to a landline. This can be mitigated by using the proper software, and having a fast, reliable internet connection.
  • Bandwidth usage – Because VoIP systems transmit data over the internet, they will use up more of your bandwidth. This means you’ll need a larger, more expensive internet connection to use your VoIP systems properly.
  • May require IT administration – You may need to hire a new IT worker to manage your VoIP system if you’re running a larger company. In contrast, landlines require very little end-user management.
  • Dependent on wall power – Traditional landlines work even when there is a power outage, while VoIP systems require wall power and an active internet connection. This means they may be somewhat less reliable in an emergency situation, so it’s a good idea to have at least one landline for emergencies.

Think About The Pros And Cons – And Consider If A VoIP System Is Right For You!

While VoIP systems do have some drawbacks, they’re the best choice for most small businesses, due to their efficiency, cost-effectiveness, and advanced features, like mobile forwarding. However, there may be some cases where a landline is a better choice! Consider both sides, and you’re sure to pick the right system for your unique needs.