In the last few years, the casino industry has experienced a boom. Thousands of new casinos have popped up on the internet. This has made it quite confusing for players looking for that ideal casino. Fortunately, there are a few characteristics in big and successful casinos that you would not get in other platforms. This article looks at the criteria you can use to identify all the successful and big casino brands on the internet.
They Have Large Customer Support Centres
Customer support is a vital aspect of any casino brand that has its customers’ needs at heart. It does not matter how easy the information about operating one’s account is, there will always be questions, challenges and glitches for which customers will seek assistance. Therefore, there must be a fast and effective customer service to help customers in times of need.
The best gaming platforms are known for their fast and effective customer service. They have invested in customer service centres across the world that serves customers from different backgrounds. You will notice this by the number of languages available in the customer service. Besides, many have adopted modern communication options such as Twitter and Whatsapp to make it convenient for their customers to reach out to them. Besides, the big brands have toll-free lines in some jurisdictions.
They are Licensed by Leading Gambling Watchdogs
The jurisdiction in which a casino has the registered office and operating license speaks volumes about its reputation and quality of services. While there are many thorough gambling oversight bodies across the world, a few can be rated as excellent. They include such gambling watchdogs such as the UK Gambling Commission, Gibraltar Regulatory Authority, Alderney Gambling Control Commission and Malta Gaming Authority. These watchdogs are known for their strict enforcement of gambling rules to ensure fairness and safety to online players.
Besides, successful casino brands are also members of responsible gambling organisations such as the Gambling Commission, Playscan AB, Responsible Gambling Council, and Gamstop. These organisations look at the welfare of players and help them prevent or deal with gambling addiction. The information on the licenses and membership t professional responsible gambling organisations is always on the homepage, in most cases at the bottom of the page.
Tens of Software Providers
There are over three dozen software providers in the casino industry. These are a mix of old-age and modern disruptive game providers. Some of the software providers that have been around for some time include Microgaming, Net Entertainment, Evolution Gaming, Playtech and Playtech. Several new providers include Real Time Gaming, Playtech, IGT, Amaya Gaming, Betsoft, William Interactive and Yggdrasil, among others.
Large casinos have taken in as many software providers as possible. This allows them to provide their customers with hundreds of exciting games across the board with various options in each category. Most large software providers have strict requirements for the casinos that would like to offer their games. This puts away smaller brands, as they may not have met all the requirements. Check some of the leading real money slots sites here that do meet the necessary requirements.
Ability to Make Lumpsum Huge Payments
Most of the jackpots, especially the progressive jackpots, come with life-changing amounts that can rake into millions of pounds. While huge payouts do not happen every other day, the payouts are huge, even for the casinos. Smaller casinos that do not have financial muscle struggle to make such payments. As a result, they introduce restrictions for the much they can pay in a given period.
However, the large casinos have the financial resources to pay these huge payouts without a problem. They do not have restrictive policies on the payment of jackpots. It is good to go through the terms and conditions to determine if you would get all your cash in case you won large amounts. You can also check the internet for other payments that they may have made in the past.
The Features Available in the Site
Most of the large betting companies provide different functionalities to their websites to enhance convenience and customer experience. One of the features is the presence of different languages on the site to serve different backgrounds. Others have a downloadable feature to lower the data usage that comes with intensive animation and graphics. Besides, they have loyalty programs on several levels to encourage regular playing for their players. Other features that you may find include the presence of sports betting and poker along with the casino.
The sites also accept payments from most of the leading online payment providers on the internet. This provides convenience to players in various jurisdictions as they can transact with their accounts with ease. Besides, the biggest online casinos have fast payouts with low or no fees for most periods. Since they have enough financial reserves, they are able to avail of customer cash on demand without limiting clauses.
Bonuses and Special Offers
Bonuses are a way casinos attract new customers and encourage the existing ones to keep playing on the site. Bonuses come in various forms, from no deposit ones to cash offers, free spins, tournaments and loyalty points. The kind of bonuses available on a site are good indicators of dealing with a successful casino.
Most of the large casinos lead the way y offering high bonuses with relatively reasonable wagering terms. You will find their welcome bonuses being 100% to 200% of the initial deposit up to anything above £100. Some offer low wagering requirements of between 20x and 40x and give you a wide choice of games you can play with the bonus. Others offer free spins without additional wagering requirements. As for regular bonuses, players get all sorts of seasonal and regular offers across various game categories.
User experience is the sum of features, ease of play and the general excitement from playing at the casino. It is the feeling that pushes customers away from the casino or makes them want to keep playing. Successful casinos have perfected the art of enhancing the user experience across various platforms.
First, they have sleek user interfaces on both the mobile and desktop websites. Users can move from one page to another and games do not experience any technical glitches. Second, their mobile sites are responsive and adjust according to the size of the device screen. Besides, their apps provide most of the games on the main site, including the live casino and graphically intensive types of games.
Overall, successful online casinos offer convenience, entertainment, great user experience and quality support. They have huge financial reserves and few claims of fraud or delays in payments.