How to cancel Dish Network Satellite TV service is easy — all you do is to give a call 888-283-2309 (in the U.S.) and tell them what you want. However, practically like every other company, Dish team goes to try to great lengths to ensure they do not lose you and you remain a customer.
This means can get a better deal, but it means you require to be ready for a hassle if you truly want to end the service.
To reduce this hassle, though, if you may take some time to prepare before the call, remain assertive and composed during the call, and follow the given instructions for returning the equipment.
Steps to follow for How to Cancel Dish Network
- Before Making the Call
- Be Direct with CRT
- Seal by Returning the Equipment
How to Cancel Dish Network : Before Making the Call
Figure out if you’re 100% sure you want to cancel.
Customer retention reps provide livings off of the uncertainty and waffling of callers. They are really trained to hone in on any doubt about canceling the service, and use it as a hook to reel back in. When absolutely sure to cancel service, get into the right frame of mind by repeating “I’m going to cancel no matter what they say.” When you wish to cancel and entirely sure about it. In fact, use the threat of canceling to negotiate a better deal. Just tell the rep like “I’m going to have to cancel because my bill has gotten too high” and listen to what happens.
Grab the account information on a paper.
Find a copy of the recent bill and if possible, original customer agreement. Take special note of account number, contact number, service address, and service start date. Write the date and time of call on the paper and be prepared to take notes during the conversation. Write the names of every person you speak to.
Read the fine print to get out of an early termination fee.
ETFs are commonplace on the 2-year contracts sold by Dish Network and their competitors. Try to cancel before the end of contract, expect to pay $20 per month remaining and additional administrative fees.
Theoretically get out of the fee by demonstrating a breach of contract on their part. Fine print of the contract signed by you gives Dish Network nearly every advantage. Read it carefully and be persistent to get fee eliminated or decreased.
Approaching the end of contract, it’s best to just bite the bullet and wait for it to expire before canceling.
How to Cancel Dish Network : Be Direct with CRT
Dial for Dish Network Customer Service (CRT).
Select English or Spanish language to continue. Follow the automated prompts to get to the exact department. Try to cancel service by emailing Dish at care@dish.com. Safely assume to do the dirty work of canceling over the phone. Call 888-876-7918 for temporarily suspending service instead of canceling it altogether.
Clearly tell the desire to cancel.
Ask and write down the name of the person who replies call and anyone to take over the call later. Say something like “Hello, John. I would like to cancel my Dish Network service. Can you please help me complete the process?”
The customer retention agent will try to draw out additional information from you and will try to look for weak spots in the resolve to exploit. They may ask, “Are you interested in getting more channels for less money?” and “What can I do to improve your Dish experience?”
Stick to script, be persistent.
No matter what they ask or say, and no matter which “supervisor” they put on the line, simply repeat “Thank you, but I’ve already made the decision to cancel my service. Please help me to do so” and “Thanks, but nothing will change my mind. Please complete my cancellation.”
How to Cancel Dish Network : Seal by Returning the Equipment
Confirm verbally for return of equipment box.
Before hanging up after successful cancellation call, clarify with the representative that Dish will send you an equipment recovery box within the next several days. Having 10 days from the date of cancellation to return any equipment they required back, therefore keep a close eye on the recovery box in the mail. If 5 or 6 days have passed and you haven’t gotten a return box yet, call customer service and ensure one will be coming soon. Refer to notes from cancellation call if required.
Box up equipment carefully to send back.
The return box has varied compartments, packing equipment and instructions, a prepaid return postage label, and a list of items that must be returned. It’s easiest to fit everything in the box to follow the directions, but the important thing is a way that keeps it all undamaged until it arrives back at Dish. Attach the return label to the outside the box. Arrange for a pickup by the delivery service listed on it. Ensure the box is picked up within 10 days of cancellation date, or Dish will tack penalty charges in account.
Examine final account statement.
Ensure there are no surprise charges or penalties posted to the account. While breaking the contract early, check that the termination fee matches the stated amount from the call. Send equipment back on time and in good shape, ensure there are no late or damage fees added on. Any query, questions or concerns, call Dish Network Customer Service again and calmly demand a satisfactory explanation. Utilize notes from previous call(s) as required.
This is how you can get to cancel Dish Network Satellite TV service.