Google Play Store Has Stopped Error…. getting the error message on the Android phone or tablet device, there is a possibility that it has been caused by corrupted data.
To rectify the error message, you have to clear Google Play data, or have to reset Google Play Store to its factory default settings. Let’s go through the following steps to resolve the “Google Play Store has stopped” errors.
- Clearing Data and Cache of the Google Play Store
- Removing and Re-adding Google Account
- Uninstalling and Reinstalling Google Play Store Updates
Clearing Data and Cache of the Google Play Store
| No. | Step Taken | Description |
| 1 | Go to Settings | |
| 2 | Scroll down and tap Apps | It is a list of all the apps installed on Android device will appear. |
| 3 | Scroll down & search for Google Play Store app | Tap it for app info page about the Google Play Store will open. |
| 4 | Tap Storage | This is a place to find options to clear data and clear cache. |
| 5 | Tap Clear Data & Clear Cache buttons | Tapping remove all personalized Google Play Store settings. After clearing the data, ensure to recheck Play Store settings. |
Removing and Re-adding Google Account
| No. | Step Taken | Description |
| 1 | Go to Settings | |
| 2 | Scroll down & tap Accounts | Get a list of all the accounts added to device. |
| 3 | Tap Google | |
| 4 | Tap on the email account you wish to remove from Android device. | Deleting primary Google account from Android device will delete contacts, calendar, and account-associated data from device. Ensure data including contacts, calendar, docs, Gmail are synchronized with Google account before deleting anything. |
| 5 | Tap “?” which is a Menu button | It is located at the top-right corner of the screen. |
| 6 | Tap the Remove account option | A confirmation pop-up will appear warning “Removing this account will delete all of its messages, contacts, and other data from the phone!” |
| 7 | Tap the “Remove Account” button | Confirm removal of selected Google account from device. |
| 8 | Go back to “Accounts” settings page | Tap “Add account” option to see a list of accounts |
| 9 | Tap Google | |
| 10 | “Checking info”appears. | Wait for a while until a page appears asking to sign in with Google account. |
| 11 | Enter Google email | For example, “steve@gmail.com”. . .tap the “Next” button. |
| 12 | Enter Gmail password | Then tap the “Next” button. |
| 13 | Follow the on-screen instructions | Complete adding Google account to your Android device. |
Uninstalling and Reinstalling Google Play Store Updates
| No. | Step Taken | Description |
| 1 | Go to Settings | |
| 2 | Scroll down & tap Apps | A list of apps installed on Android device will appear. |
| 3 | Scroll down & & search for Google Play Store app and tap it. | An app info page about Google Play Store will open. |
| 4 | Tap ? is a Menu button. | A pop-up menu will appear after tapping the button located at the top-right corner of the screen. |
| 5 | Tap “Uninstall updates”. | A pop-up box will appear as “Replace this app with the factory version? All data will be removed.” |
| 6 | Tap “OK” button | This will uninstall updates. |
| 7 | Go back to the home screen. | Launch the Play Store app. |
| 8 | Wait for the Google Play Store | Agree to the Google Play Terms of Service. Tap “Accept”. |
| 9 | Tap menu button | It is placed at the top-left corner of the screen for a side menu bar to open. |
| 10 | Tap Settings | |
| 11 | Tap on the Play Store version. | It is located under the “About” section to pop-up notifying a new version of Google Play Store to get downloaded and installed. |
| 12 | Tap “OK”. | The notification bar will appear to tell Download Manager has started downloading the latest version of Google Play. |
| 13 | Wait until the download to complete. | Once downloading and installation has been completed, the latest version of Play Store will be on your Android device. |
Due to fresh installation, the error message “Unfortunately, Google Play Store has stopped” should be gone too.