AT&T insurance claim for a phone, in case you use AT&T for the wireless service is a better to opt for when phone malfunctions, gets lost, or damaged. You might be capable to get it replaced for little to no charge. If your phone was bought recently and got into a technical problem, it might get covered under the manufacturer’s warranty and easily can be send for a replacement.
You can get complete replacement in case you opted for mobile insurance with AT&T and Asurion which is the insurance partner. You will get a replacement phone within a few days, if you are covered by warranty or insurance.
Methods for AT&T Insurance Claim
- Exchanging Phones under Warranty
- Making an Insurance Claim
Exchanging Phones under Warranty
Check the warranty terms and conditions. It will help you to figure out if your phone is eligible. Only devices bought from AT&T or official reseller are covered by a warranty. The devices also cannot have any liquid or physical damage on them, or they will be deemed ineligible.
Call 800-331-0500 to reach the AT&T customer service line. On reaching the support line, tell them the phone is malfunctioning or has a defect , and needs a replacement. Give the customer support operator AT&T account information, including an email address and phone number to confirm the warranty and service. You will be directed by the customer support operator for further steps or actions needed.
Wait 4–6 days for the replacement phone. After receiving at AT&T warranty claim, they will send a replacement phone that will be same or similar to the model that preowned by you. The phone may be refurbished or previously owned, but going to have 90-day warranty against defective.
Send old phone back to AT&T within 10 days. You will receive return postage for old phone in the package with replacement. Put old phone in the box and put on the prepaid label on the front. Take the box to the post office or send it with regular mail within 10 days for getting the full prepaid services.
Pay a fee on next bill for phone deemed ineligible for warranty. If old phone was covered by the warranty and no damage is there, then you pay nothing. In case the device had been damage or didn’t meet the requirements of the warranty, a bill will be posted along with next statement for the cost of new phone. Make the additional payment on bill to avoid additional fees.
Making an Insurance Claim
Sign up for AT&T wireless insurance within 30 days of a purchase or upgrade. AT&T provides 3 different levels of insurance which have their benefits. Each level offers replacement of phones when phone has malfunctions or gets lost, stolen, or damaged. Ensure a insurance program soon after buying or upgrading phone or else, eligible for insurance.
Start a claim on the AT&T and Asurion website. AT&T uses the insurance site Asurion for coverage and replacement phones. Log on to the website and click on “Start Claim” in the middle of the screen. Type in mobile phone number and the passcode, use for AT&T log-ins. Fill out the claim form and check before hitting the “Submit Claim” button.
Wait 1–3 days for replacement phone to come in the mail. If the claim is filed on a weekday, then replacement phone will be received the following day. You can start using it immediately, once you receive the new phone. You might require to take it into an AT&T location to activate it.
Pay the deductible for device on the following wireless bill. The amount pay for deductible depends on the type and make of phone. Cheaper flip phones or non-smart devices may only cost $25–75 USD for a deductible. Newer smartphones will cost $225–299 USD to replace. Pay the deductible in full during next billing cycle to avoid any additional fees.
You can claim only 2 insurance with $1,500 USD of device coverage each per year and break the deductible into smaller payments for multiple months.