To cancel a Planet Fitness membership, you must visit your gym in person or pen a postal letter.
Planet Fitness doesn’t enable you to cancel your membership by telephone or online. Your membership might previously be on hold due to pandemic restrictions, and you may be ready to get a three-month hold for medical reasons.
Planet Fitness is a successful chain of fitness centres. It had higher than 15 million members as of March 2020, but the franchise has not embraced new customer service practices, especially when it comes to cancelling membership plans. For example, instead of granting you to close your account online, Planet Fitness requires you to attend your home club and chat with a representative at the front desk or mail a letter via the postal service.
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How To Cancel Your Planet Fitness Membership
You can’t cancel your membership by telephone, through the Planet Fitness website, or even by email. So you only have two established options: visiting in person or mailing a letter. To cancel in person: Go to your home club’s front counter and ask for a cancellation form.
To cancel thru mail: Write a letter that describes your intent to withdraw your membership and holds your name, address, phone number, and Planet ID membership number. Address it to the home club, and Planet Fitness suggests posting it via certified mail. You’ll want to understand the club to ensure your application was received, approved, and processed.
How To Pause the Planet Fitness Membership
If you require to temporarily step away from your Planet Fitness membership and favour not cancel it altogether, you may be able to put your account on hold. In addition, many clubs enable you to put your membership on grip for up to three months for medical reasons. Regrettably, the rules vary from club to club, so you should stand out to customer service at the location where you hold membership. Either visit in person and talk to someone at the front desk or request your club.
Upgrade Or Downgrade the Planet Fitness Membership
If you need to downgrade your membership rather than cancel it, you require to do that in person as well. Visit the home club and speak to someone at the front desk about the account. However, membership upgrade can be online done. Start the Upgrade webpage in a browser and follow the instructions. You’ll require your Planet Fitness Keytag number to complete the process. If you prefer, you can also do this in character at the front desk.
Planet Fitness Membership During COVID
If you have a Planet Fitness membership and your home club is closed for safety and social distancing reasons, your membership is automatically frozen, and you’re not charged any fees. However, your club will notify you when it reopens and its rules regarding mask-wearing and other considerations.