Apple Store errors: Complaints about iPhone 14 checkout failing

Avid iPhone fans worldwide report a tough time preordering iphone 14 & other new products. The iPhone 14, 14 Pro, and AirPods Pro 2 all went up for preorder today.

However, people have had issues ranging from the Apple Store app and website not loading, financing not working, failure to verify phone numbers, and credit cards not working. In addition, many customers tripped up many iPhone 14 preorder attempts.

Just like with the iPhone 13 last year, Apple has a pre-preorder system that allows you to speed up the checkout process. For example, you could select the iPhone you’re interested in, select accessories, and set up your payment and shipping. Then when preorders open, all you would have to do is check out.

This system, however, apparently has failed at an abnormally high rate if you see the complaints online. Some reported that their shipping dates had slipped by at least a week for those that eventually put orders through. Carrier sites also seem to be having similar issues.

Others are smooth sailing through the process, getting their orders in and delivery dates set for September 16th. Among Verge staff, senior editor Tom Warren had no hiccups checking out with Apple Pay, but some of us hit walls. Reporter Jon Porter gave up trying after the store failed while processing his phone number. Managing editor, Alex Cranz had delays before getting an order through — even with Apple Pay and a pre-preorder setup configured.

Last year, there were rumblings about iPhone 13 preorders not going through as well, especially for people attempting to use Apple Card or using carrier upgrades during checkout. The issue prevailed for at least around 30 minutes after preorders opened, and it eventually started going through — but not without shipping dates slipping by a few weeks.

Reports suggested Apple projected a flat iPhone production this year compared to 2021, as post-pandemic tech purchases peak, issues stemming from supply constraints, and smartphone evolutions stagnate. But iPhone revenue continued to grow earlier this year despite the lead-up to the iPhone 14 announcement — perhaps demand for the new models is higher than anticipated.

The iPhone 14 and 14 Plus will be open for preorder starting today and priced at $799 and $899, respectively. The iPhone 14 will be more extensively available on September 16th, while the iPhone 14 Plus will hit stores on October 7th.

The iPhone 14 and 14 Plus deliver minor improvements over last year’s iPhone 13 series. The iPhone 14 maintains a 6.1-inch display, and the 14 Plus has a 6.7-inch display, and both employ Apple’s Liquid Retina XDR panel technology. Both drive on last year’s A15 Bionic chipset, and Apple claims the iPhone 14 Plus has the best battery life. The company provided the cameras with a slight upgrade as well.

Both smartphones have a new 12MP primary camera with a bigger sensor and quicker aperture, while the front-facing camera has been revamped to a 12MP TrueDepth shooter with autofocus. The primary camera also supports a new feature named Action Mode, which makes videos with a lot of motion look smoother and more stabilized.

iPhone 14 models supported 5G connectivity and improved eSIM capabilities. All US models lack physical SIM trays, so you can connect to your cellular service provider more easily using eSIM technology. As for new safety elements, the iPhone 14 will support crash detection, which can notice when you’ve been in a car collision and automatically contact emergency assistance on your behalf, plus a new feature named Emergency SOS via Satellite. The latter will help you get emergency services even in an outdoor dead zone. That feature is arriving in November and will be free for two years for those who purchase an iPhone 14.

The iPhone 14 Pro and iPhone 14 Pro Max will be available for preorder today and will start at $999 and $1,099, respectively. They will be more extensively available on September 16th. Pre-order iPhone 14 Pro at Apple – $999 Pre-order iPhone 14 Pro Max at Apple – $1,099.